Refund policy

Return and Refund Policy

OVERVIEW & GUARANTEE

At Bdcm Ct, L.l.c., accessible via krxh2q-a2.myshopify.com, we take immense pride in elevating your daily living space. From high-pressure wash nozzles and luxury shower spray heads to sleek modern soap dishes and heavy-duty towel hooks, every item in our bath and utility collection is selected with durable materials and careful craftsmanship. We want you to be completely satisfied with your purchase. However, if a product fails to meet your expectations or arrives damaged, our hassle-free Return and Refund Policy ensures a straightforward, transparent process.

30-DAY RETURN ELIGIBILITY

We offer a 30-day return window, meaning you have 30 calendar days after receiving your item to request a return.

To be eligible for a return:

  1. Condition: Items must be unused, unwashed, free of soap/water stains or residue, and in the exact same condition that you received them.

  2. Packaging: Items must be in their original packaging, including all hardware, mounting brackets, screws, seal rings, user manuals, and promotional tags.

  3. Proof of Purchase: You must provide your order confirmation email or receipt showing the original order number.

HOW TO INITIATE A RETURN

To start a return request, please follow these steps:

  1. Contact our Customer Support Team via email at [email protected] with your full name, order number, product name(s), and a brief explanation of why you wish to return the item.

  2. If your item arrived damaged or defective, please attach clear, close-up photos or a short video clip demonstrating the issue.

  3. Once approved, our support team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how and where to ship your package.

  4. Return Shipping Address:

    Bdcm Ct, L.l.c.

    Attn: mikelle cieri

    1721 Timber Cove Ct, Las Vegas, NV 89144, United States

Note: Returns sent back to us without prior authorization or an approved RMA request will not be accepted or processed.

RETURN SHIPPING COSTS & FEES

  • Defective, Damaged, or Incorrect Items: If you received a defective wash nozzle, a damaged soap dish, or an incorrect item due to our error, Bdcm Ct, L.l.c. will cover all return shipping costs and provide a prepaid shipping label.

  • Customer Preference / Change of Mind: If you decide to return an item because you changed your mind, ordered the wrong color/size, or no longer need the product, you will be responsible for paying the direct return shipping costs. Shipping costs are non-refundable.

REFUNDS & PROCESSING TIMES

  1. Inspection: Once your returned package arrives at our Las Vegas location (1721 Timber Cove Ct, Las Vegas, NV 89144), our Quality Assurance team will inspect the item within 3 to 5 business days.

  2. Approval Notification: We will send you an email notification confirming receipt and informing you whether your refund has been approved or rejected based on item condition.

  3. Refund Disbursement: If approved, your refund will be automatically processed back to your original payment method (Credit/Debit Card, PayPal, etc.). Please allow 5 to 10 business days for your bank or credit card company to post the funds to your account.

  4. Original Shipping Charges: Any initial shipping fees paid (such as the standard $5.99 fee on orders under $10.00) are non-refundable unless the return is due to a fulfillment error on our part.

EXCHANGES & DAMAGED DELIVERIES

  • Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  • Damaged in Transit: Please inspect your order immediately upon delivery. If your shower spray head or towel hook arrives with visible transit damage, notify us at [email protected] within 48 hours of delivery so we can file a claim with the shipping carrier and dispatch a free replacement promptly.